Shipping rates for a Saraz Hand Pan
- Up to $200 shipping, handling and packaging is included with each Saraz purchase. This covers 100% of the cost to all of the USA, Canada, Australia, and most countries in Europe. Shipping can be considerably more expensive to other places in the world and will require an additional cost of shipping provided at the time of ordering.
- Mexico, China and New Zealand: Approximately an additional $50-100
- Israel: Approximately an additional $250-350.
- All of South America and Africa: An additional $400+ unless using an importer organized from your specific country. If you organize an importer, it can be less than $200 total. We will cover the shipping to the importer’s initial address in the USA.
- Iran and North Korea: We have recently learned that we are sadly not legally able to ship to Iran or North Korea with any carrier service from the USA.
How long does it take to arrive?
In the USA, shipments are usually received within 2-5 business days depending on location. In Europe, Australia, China, Hong Kong, and Japan, shipments arrive can arrive from within 3 days to a month. This is typically based primarily on how long it takes for the package to pass through customs. Usually, the process is very quick and efficient, however we have seen a instruments be held in customs for up to 4 weeks.
Shipping Carriers
All shipments include tracking and insurance. Specific details will be included in each shipping quote as there is some variation depending on destination. Most shipments are sent via USPS Priority Mail, Priority International, or Priority Express International and require a signature at delivery. In special circumstances to certain countries, Global Express International is used. This is handled by USPS in the USA and FEDex outside of the USA. Customs regulations and import taxes vary greatly from country to country. Customs regulations and import fees are the responsibility of the customer to research and pay. Each international package is shipped with an original invoice.
Packaging Details
We safely ship instruments worldwide in specially designed packaging. The interior surfaces of every box are lined with 4 mm thick corrugated plastic. There are four more pieces of 4 mm thick corrugated plastic folded into triangles that stand parallel to the height of the box in each of the four corners. This provides greater strength between the two largest surfaces of the box. We then use heavy-duty high strength strapping tape to cover every edge of the box as well as cross over each of the two largest surfaces. Finally, we place “Fragile” stickers on every surface. In combination with the protection provide by the Evatek carrying case included with each Saraz Handpan, we have found this method to be remarkably safe for shipping our instruments worldwide.
Returns
Handpan Accessories:
If you purchase a carrying case or handpan accessory and need to return it, simply contact us with your request within 5 days of receiving the item to inform us that you would like to return it. Once we receive the item and verify that it is still in new condition, we will process your refund promptly. Our original shipping cost, transfer fees, and currency exchange fees are non refundable including for items that are listed as “free shipping”. Return shipment cost is the responsibility of the customer. Please get tracking on the item and provide us with this information after it has shipped. We are not responsible for any items lost during return shipping or items damaged during return shipping. The item must be in new condition and undamaged when we receive it in order to be granted a refund. Refunds will be processed promptly after the item is received and the condition verified.
Rust preventatives including Froglube, Phoenix Oil and Pure Sound Pan Wax are non refundable.
All approved refunds will be sent via Transferwise or Paypal.
Immediately Available Saraz Handpans:
If you purchase an immediately available Saraz Handpan and wish to return it, simply contact us with your request within 5 days of receiving the instrument.
There is a 10% restocking fee to cover our initial shipping, handling and transaction costs. Original shipping cost, transfer fees, and currency exchange fees are non refundable. While it is rare, if the original shipping cost, transfer fee, and currency exchange fee exceeds the 10% restocking fee, then we will retain the full amount of these expenses and then provide you with a refund for the remaining amount of your payment. Once we receive the item and verify that it is still in new condition, we will process your refund promptly.
Return shipment is the responsibility of the customer. The Saraz must be in new condition and undamaged. Please get tracking and insurance on the item. We are not responsible for items that are lost during return shipping or items damaged during return shipping. The item must be in new condition and undamaged when we receive it in order to be granted a refund. Refunds will be processed after the instrument is received and the condition verified.
All approved refunds will be sent via Transferwise or Paypal.
Custom Ordered Saraz Handpans
It is a significant investment of time, energy and money to build a custom Saraz! If you need to cancel your order, please contact us as soon as possible! Canceled custom orders prior to shipment are potentially subject to a 10% cancellation fee pending how deep we are in the building process and the popularity of the scale request.
There is a 15% restocking fee to cover our initial shipping, handling and transaction costs. Original shipping cost, transfer fees, and currency exchange fees are non refundable. While it is rare, if the original shipping cost, transfer fee, and currency exchange fee exceeds the 15% restocking fee, then we will retain the full amount of these expenses and then provide you with a refund for the remaining amount of your payment. Once we receive the item and verify that it is still in new condition, we will process your refund promptly.
Return shipment is the responsibility of the customer. The Saraz must be in new condition and undamaged. Please get tracking and insurance on the item. We are not responsible for items that are lost during return shipping or items damaged during return shipping. The item must be in new condition and undamaged when we receive it in order to be granted a refund. Refunds will be processed after the instrument is received and the condition verified.
All approved refunds will be sent via Transferwise or Paypal.
